Refund policy

Last updated: August 28, 2026

Thank you for shopping at MerlinsMart. This policy explains how refunds, replacements, and exchanges work for our products.

Our Products Are Food Items — All Sales Are Final

Every product we currently sell, including our seasoning rubs and collegiate gift sets, is a consumable food product. Because of this, once your order has shipped we cannot accept it back or issue a refund simply because you changed your mind — food safety standards don't allow us to resell an opened or returned jar of seasoning. All sales are final, except for the damaged, defective, or incorrect orders described below.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you received the wrong item, we will make it right at no cost to you. Contact us within 30 calendar days of delivery at support@merlinsmart.com with your order number, a description of the issue, and photos of the damaged or incorrect product (including the packaging, if the packaging itself was damaged in transit). We'll use this to arrange a replacement or a full refund.

Gift Cards

Gift cards, where offered, are non-returnable and non-refundable.

Shipping Costs

For approved damaged, defective, or incorrect-item claims, we cover the cost of getting a replacement to you. Outside of those cases, all sales are final as described above, so return shipping does not apply.

Contact Us

If you have questions about a refund, replacement, or an issue with your order, please contact us at support@merlinsmart.com.